LET'S TALK.
WE'RE LISTENING.
Questions about membership, a direct Stripe payment, the fixed queue, a refund request or provider review? Send the support team a detailed message and keep your confirmation number. NollyWin provides an initial response within 24 hours.
A CLEAR PATH FROM
REQUEST TO OUTCOME.
NollyWin provides an initial response within 24 hours after a support request or complaint is received. The initial response may resolve the matter, request more information, explain next steps, confirm escalation or state that a payment-provider review is pending.
- 01
SUBMIT & SAVE YOUR REFERENCE
Use the form below. A confirmation number is issued after a successful submission.
- 02
INITIAL RESPONSE WITHIN 24 HOURS
Member Support reviews the request and responds to the email address provided.
- 03
REVIEW & CASE STATUS
Relevant NollyWin and provider-confirmed records are reviewed. The case is marked resolved, action required, escalated or awaiting provider.
- 04
FOUNDER & CEO ESCALATION
If you are dissatisfied with the initial response, request review by the Founder & CEO and include the same confirmation number.
Timing note: The 24-hour commitment applies to NollyWin's initial response, not final resolution. Stripe, bank, refund, dispute and settlement timelines are controlled by the applicable provider.