1. Live direct-payment service
Stripe processes each payment directly on the scheduled recipient's connected account. NollyWin does not receive or hold contribution principal.
REFUND &
CANCELLATION
DIRECT STRIPE CHARGES / NO NOLLYWIN-HELD BALANCE
2. Cancellation before payment
A member may leave or cancel Stripe Checkout before confirmation. A failed, expired or cancelled checkout creates no contribution credit, does not activate membership, assigns no queue position and does not lock the other payment choices.
3. Direct recipient payment
Once Stripe confirms a completed manual or automatic payment, it is a direct Stripe charge on the named scheduled recipient's connected account. NollyWin does not receive, hold or control the contribution principal.
4. Non-refundable contribution
A provider-confirmed contribution is non-refundable, except where applicable law requires otherwise. Pausing autopay or cancelling membership does not reverse a completed contribution.
5. Non-refundable NollyWin application fee
The disclosed 1.5% NollyWin software-service fee is non-refundable after provider confirmation, except where applicable law requires otherwise.
6. $20 monthly two-way upgrade
The monthly upgrade is a separate recurring software-service charge paid to NollyWin. It automates eligible outgoing contributions and opens the member's previously connected Stripe recipient account when that member becomes #1. Outgoing contribution autopay can be paused without ending the subscription or automatic receiving. The subscription must be canceled through Manage Monthly Billing, and cancellation applies prospectively. A completed monthly charge is non-refundable except where applicable law requires otherwise.
7. Failed automatic payment
A declined or authentication-required automatic payment creates no contribution credit. The member should review the Member Circle for the permitted recovery action before the window closes. An upgraded member must not attempt a separate manual payment unless the Member Circle expressly makes a recovery checkout available. NollyWin does not guarantee that every automatic payment will be approved.
8. Unauthorized payments and disputes
Report suspected unauthorized use promptly through Stripe, the payment-method provider and NollyWin support. A dispute or reversal can remove contribution credit, change active status and cause the queue record to be corrected after provider confirmation.
9. Duplicate or incorrect charges
Contact support with the account email, date, amount, recipient name and Stripe reference. Never send a complete card number, bank account, password, PIN, BVN or verification code.
10. Membership cancellation
A member may schedule account deletion from the Member Circle. Membership becomes inactive immediately, contribution autopay is paused and the upgrade is scheduled not to renew. The member may reverse deletion during a 30-day grace period, but a previously canceled subscription is not automatically restarted. A current recipient must wait until the receiving window rotates.
11. External provider records and payout timing
Account deletion does not refund completed payments and does not control records Stripe or other providers retain under their own legal obligations. A confirmed contribution is not the same as a completed bank deposit. Stripe typically schedules a connected recipient's first live payout within 7–14 days; later standard payouts commonly reach the bank in about 2–3 business days, but provider or bank delays can take longer. Recipients should rely on the expected deposit date in their Stripe Dashboard.
12. Support
Use the Contact page or email rworship@nollywoodspotlight.org for assistance.